Terms of service

OVERVIEW

This website is operated by COC-Online, a brand of FICHA TECNICA COCHE S.L. Throughout the site, the terms “we”, “us” and “our” refer to COC-Online.

COC-Online offers this website, including all information, tools and services available from this site, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing a service from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein.

If you do not agree to all the Terms, you may not access the website or use our Services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform enabling us to offer our Services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction or that you have given consent for any minor dependents to use this site.

You may not use our Services for any unlawful or unauthorized purpose or violate any applicable laws.

Any breach of these Terms may result in immediate termination of Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding payment data) may be transferred unencrypted over various networks. Payment information is always encrypted.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

SECTION 3 – ROLE AS INTERMEDIARY

COC-Online acts strictly as an intermediary service provider between the customer and the vehicle manufacturer or its authorized representative.

COC-Online:

  • does not issue, create, modify, validate, or alter Certificates of Conformity (COC);
  • has no control over the content, format, structure, or data fields included in the COC;
  • cannot influence which technical data is included or omitted.

All Certificates of Conformity are issued exclusively by the manufacturer based on the vehicle’s original homologation data.

The customer expressly acknowledges that:

  • the content of the COC is determined solely by the manufacturer;
  • the absence of specific information (including but not limited to EURO emission standards, CO₂ values, noise levels or optional equipment) does not constitute a defect of service;
  • regulatory acceptance by local authorities is outside COC-Online’s control.

SECTION 4 – REGULATORY CONTEXT AND CUSTOMER RESPONSIBILITY

Certain technical information may not appear on Certificates of Conformity for vehicles homologated before specific regulatory requirements entered into force.

The customer acknowledges that:

  • such absence may be fully compliant with EU regulations;
  • it is the customer’s sole responsibility to verify the requirements of their registration authority before placing an order;
  • lack of acceptance by an authority does not entitle the customer to a refund.

SECTION 5 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Information on this website is provided for general guidance only.

We do not warrant that any information will meet a customer’s specific administrative or regulatory needs.

Any reliance on information provided on this site is at the customer’s own risk.

SECTION 6 – SERVICES AND DELIVERY FORMAT (PDF / ORIGINAL)

Services are provided exclusively online and are customized to a specific vehicle identified by VIN.

Where a PDF or digital copy of the COC is delivered, such delivery constitutes full performance of the service, unless explicitly stated otherwise at the time of purchase.

Claims that a PDF is “not sufficient” or “not accepted” by third parties do not constitute grounds for a refund.

SECTION 7 – COMMENCEMENT OF SERVICE AND NO RIGHT OF WITHDRAWAL

By placing an order, the customer:

  • expressly requests the immediate commencement of the service;
  • acknowledges that the service is personalized and custom-made;
  • accepts that the right of withdrawal is lost once the request is submitted to the manufacturer and/or a PDF is delivered.

This is in accordance with Directive 2011/83/EU, Article 16(a) and (c).

SECTION 8 – DELIVERY TIMES

All delivery times provided are estimates only.

Delays may occur due to:

  • manufacturers,
  • verification processes,
  • logistics providers,
  • public holidays,
  • force majeure events.

Such delays do not constitute a breach of contract and do not entitle the customer to a refund, provided the request is actively being processed.

SECTION 9 – BILLING AND ACCOUNT INFORMATION

Customers agree to provide accurate and complete billing and account information.

We reserve the right to cancel or refuse orders that appear fraudulent or abusive.

SECTION 10 – THIRD-PARTY LINKS

We are not responsible for third-party content, websites, or services.

Any disputes relating to third-party services must be addressed directly with the relevant provider.

SECTION 11 – PROHIBITED USES

You are prohibited from using the Service for unlawful purposes, misrepresentation, abuse, fraud, or interference with system security.

Violations may result in termination of service and legal action.

SECTION 12 – DISCLAIMER OF WARRANTIES

The Service is provided “as is” and “as available”.

COC-Online does not guarantee:

  • uninterrupted service,
  • regulatory acceptance,
  • suitability for a particular administrative purpose.

SECTION 13 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, COC-Online shall not be liable for:

  • regulatory rejection,
  • administrative delays,
  • indirect or consequential damages,
  • loss of profit or opportunity.

Our liability, if any, shall be limited to the amount paid for the Service.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless COC-Online and its affiliates against any claims arising from misuse of the Service or violation of these Terms.

SECTION 15 – CHARGEBACKS AND PAYMENT DISPUTES

By placing an order, the customer agrees not to initiate chargebacks or payment disputes for reasons related to:

  • document content,
  • regulatory acceptance,
  • delivery delays,
  • third-party actions.

Unjustified disputes may result in account suspension and recovery of associated costs.

SECTION 16 – SEVERABILITY

If any provision is deemed unenforceable, the remaining provisions shall remain in full force.

SECTION 17 – TERMINATION

We may terminate access to Services for violations of these Terms.

Obligations incurred prior to termination shall survive.

SECTION 18 – ENTIRE AGREEMENT

These Terms, together with the Refund Policy and Privacy Policy, constitute the entire agreement between the parties.

SECTION 19 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Spain.

SECTION 20 – CHANGES TO TERMS

We reserve the right to update these Terms at any time.

Continued use of the Service constitutes acceptance of changes.

SECTION 21 – CONTACT INFORMATION

COC-ONLINE
FICHA TECNICA COCHE S.L.
ESB44570349
Calle Caléndula 93, 28109, Madrid, Spain
info@coc-online.com

SECTION 22 – VAT IDENTIFICATION AND INTRA-COMMUNITY TRANSACTIONS 

For intra-Community supplies, customers may provide a VAT identification number (VAT ID) in order to benefit from VAT exemption in accordance with applicable European Union VAT regulations.

By providing a VAT ID, the customer expressly represents and warrants that:

  • they are the legitimate holder of the VAT ID, or
  • they are duly authorized to use such VAT ID for the purposes of the transaction.

COC-Online reserves the right to verify the validity and ownership of any VAT ID provided.

In cases where:

  • the VAT ID, although valid in the VIES system, does not correspond to the identity of the customer, or
  • the customer fails to provide sufficient evidence that they are the legitimate holder or authorized user of the VAT ID,

COC-Online reserves the right, at its sole discretion, to:

  • reclassify the transaction as a taxable supply subject to VAT,
  • apply and charge the applicable VAT in accordance with Spanish tax law, and
  • suspend or withhold delivery of the Certificate of Conformity (COC) until the applicable VAT amount has been fully paid or valid proof has been provided.

Where a Certificate of Conformity has already been requested from the manufacturer or supplier, no refund shall be granted in cases where the customer has provided an incorrect, misleading, or unauthorized VAT ID.

The customer acknowledges and agrees that the use of a VAT ID that does not belong to them, or for which they are not authorized, may constitute a breach of applicable tax regulations and may be reported to the relevant authorities if required by law.